Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

As a Program Coordinator, you will support the successful day-to-day operations of an inbound Medical Information contact center program for our pharmaceutical client. Reporting to the Program Manager, you will assist with coordinating workflows, tracking medical inquiry escalations, supporting compliance activities, and maintaining communication across internal teams and client stakeholders. Your work will directly contribute to core business activities by supporting reporting, data analysis, and presentation development, amongst many other activities, that drive the delivery of timely, accurate, and compliant medical information.

Key Responsibilities:

• Program Support: Assist the Program Manager in coordinating Medical Information services, including inquiry handling workflows, tracking service levels, and maintaining documentation.
• Client Communication: Support communication with the pharmaceutical client by preparing meeting materials, tracking open items, and helping to ensure timely follow-up on escalations or program updates.
• Medical Inquiry Tracking: Monitor and document inquiry escalations to Tier-2 medical reviewers, safety teams, or other internal stakeholders; assist in tracking these through to resolution if needed.
• Reporting & Documentation: Compile and validate program performance data, such as inquiry volumes, service level adherence, and escalation logs. Assist with the preparation of weekly and monthly reports for internal and client review.
• Compliance Support: Help ensure compliance with applicable industry regulations (e.g., FDA, HIPAA), client SOPs, and internal quality standards by maintaining accurate records and supporting audit readiness.
• Meeting Coordination: Schedule and organize internal and client-facing meetings, prepare agendas, and capture meeting notes and follow-ups.
• Administrative Support: Maintain up-to-date program trackers, SOP repositories, FAQs, and medical response documents. Provide support during audits and quality reviews.
• Training Logistics: Support the coordination of new hire and refresher training sessions, maintaining attendance records and training logs.
• Quality Monitoring Support: Assist in tracking quality assurance metrics and audit outcomes; help implement corrective actions as directed by the Program Manager.
• System and Tool Maintenance: Assist with the management and user access of internal systems, ensuring information is up to date and accessible.
• Process Improvement Input: Identify opportunities to improve program workflows, documentation, or communication processes, and share recommendations with the Program Manager.
• Knowledge Management: Assist to ensure updates to client-provided reference materials (e.g., PI, FAQs, response documents) are logged, distributed, and implemented across the team.
• Cross-Functional Collaboration: Liaise with internal departments such as Quality, Training, and IT to support day-to-day program needs and issue resolution.

Requirements:

• College degree required.
• Degree in life sciences, healthcare, or a related field a plus.
• 2+ years of experience in administrative, coordination, or customer service roles.
• Experience in a medical call center, pharmaceutical, or healthcare setting is a plus.
• Strong understanding of customer service protocols and interest in Medical Information, Pharmacovigilance, or Patient Support Services is a plus.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Strong attention to detail and organizational skills, with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• High English proficiency is a must.
• Ability to work effectively in a remote, cross-functional team environment.
• Familiarity with HIPAA and FDA regulatory requirements preferred.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.