• Provides direction for the on-site Leads and Techs.

• Interfaces with other technical towers to assist local site request.

• Validates that tickets are being assigned and worked in appropriate timeframes.

• Provides onsite end-user support.

• Installs applications.

• Manages hardware / software installations and troubleshooting.

• Provides onsite smart hand support to other technical towers as needed.

• Installs and Configures new hardware.

• Manages site level inventory.

• Manages ticket queue for local support requests.

• Escalates systems outages or problems that are impacting production.

• Supports multiple sites supporting company business.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.