Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Medical Information Services - Team Lead

Are you a strong leader with experience in medical information services?

About the Role:

As a Medical Information Services - Team Lead, you will oversee the operational management of specific programs, ensuring that client goals and objectives are met. You will be responsible for supervising support staff, maintaining high call quality, and driving performance while fostering a collaborative and high-achieving team environment.

Responsibilities:

• Overseeing program operations to ensure productivity and quality standards are met.
• Monitoring and coaching team members to uphold high call quality and service standards.
• Conducting internal monitoring sessions and performance evaluations.
• Staffing programs efficiently to optimize team performance and client satisfaction.
• Training new and existing representatives to ensure compliance and excellence.
• Handling escalated calls and addressing representative concerns.
• Ensuring timely and accurate reporting on program statistics and performance metrics.
• Collaborating with IT and facilities teams as needed.
• Enforcing company policies and fostering a positive and professional work environment.
• Handling calls, emails, and chats as needed to support program operations.

Requirements:

• Possess telemarketing management experience.
• Demonstrate strong leadership, initiative, and professionalism.
• Communicate effectively in English & French Canadian (both written and spoken).
• Provide experience in medical information services or healthcare customer support.
• Exhibit strong decision-making and problem-solving abilities.
• Manage time effectively in a fast-paced environment with multiple priorities.
• Be proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Hold a certificate or degree in Nursing, Pharmacy, Human/Veterinary Medicine, or related fields.

Flexible Working:

At Conduent, we value individuality and flexibility in how our associates work and deliver their best. In this role, you can expect the following working conditions:

• Remote work: Enjoy the flexibility of working from home, optimizing your work-life balance.

Working For You:

Perks and rewards designed for you:

• Health and Welfare Benefits: Tailored to fit your and your family's needs, effective from day one.
• Retirement Savings: Supportive plans to help you secure your financial future.
• Career Growth Opportunities: A variety of opportunities to advance your career within a global company.
• Paid Training: Earn while you learn with access to award-winning learning platforms.
• Paid Time Off: Attractive packages designed to help you enjoy your life outside of work.
• Great Work Environment: Join an award-winning culture recognized for diversity and inclusion efforts.

Join Us:

At Conduent, we are united by a single mission. We know that our success is tied to the success of our associates. We strive to create an environment where you can:

• Bring your authentic self to work every day.
• Grow and thrive both personally and professionally.
• Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.

When you join Conduent, you are part of a future-oriented team – shaping both the company's and your own future. With more than 60,000 associates in 24 countries, you'll have opportunities to grow with people who inspire you to be your best.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.