Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Role & Responsibilities

• What are the primary responsibilities of this role?
• Manage inbound and outbound calls, ensuring timely and accurate resolution of HR related queries.
• Process service requests and inquiries submitted through the HR case management ticketing system
• Act as the escalation point of contact within the HR Service Center addressing complex inquiries and service requests.
• Manage HR reports ensuring data accuracy and compliance
• Process mass HR system updates
• Draft and distribute mass email advisories and communications to employees and stakeholders
• Ensure compliance with HR Business rules, policies and procedures
• Manage the HR Filing and sorting of personnel files for Jamaica, US and Canada
  Proficiency in Case Management systems and ticketing tools
• Advanced skills in Excel, Outlook and Word for reporting and communication
• Good communication skills, both written and verbal
• Strong problem-solving skills
• Attention to Details and Quality
• Ability to multitask and work under pressure
• Interpersonal skills to collaborate with teams
• Collaborate with cross-functional teams to improve HR Service delivery and operational efficiency.
• Provide exceptional HR Services by resolving escalations promptly and effectively
• Providing HR Services at great quality and efficiency

Are there industries or backgrounds that align well with this role?

• HR Operations and Delivery

Skills & Qualifications

• What are the must-have qualifications (education, certifications, experience)?
• 2-3 years in Service Delivery or Call Center Operations
  

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.