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Call Center Representative

Appalachian Regional Healthcare

Appalachian Regional Healthcare

Customer Service
hazard, ky, usa
Posted on Thursday, June 13, 2024

Call Center Representative

Job Locations US-KY-Hazard
Requisition ID
2024-31592
# of Openings
1
Category
Office and Clerical
Community
ARH Med & Associates Hazard
Posted Date
2 days ago(6/12/2024 3:59 PM)
Position Type
Regular Full-Time
Department
Clinic
Shift
Day Shift

Overview

This position is responsible for answering calls made into the referral call center for the ARH physicians located in Hazard, KY. Information will be obtained from the referring offices and used to schedule patients in a quick and efficient manner. Other duties that may be assigned include but not limited to: Medicare wellness follow-up calls, scanning of documents into the EMR, reminder phone calls for appointments, etc.

Responsibilities

Answering telephones with a great attitude
Operate computer quickly and efficiently
Navigate scheduling software (Practice Plus) quickly and efficiently
Follow directions/instructions of the Referral Call center manager
Exceptional Customer Service skills

Qualifications

Associate’s Degree in Marketing or Healthcare Related Field

5 years in Healthcare Scheduling

Computer knowledge (Microsoft Word, Microsoft Excel, Practice Plus), Great Communication Skills, Positive Attitude, Self-Motivated, Organizational skills, Medical terminology, Problem solving, Patient Advocate, Capable of multi-tasking.

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