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Senior Program Manager RMA, re:Cycle Reverse Logistics

Amazon

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Operations

Florence, KY, USA

Posted on Nov 19, 2024

DESCRIPTION

re:Cycle Reverse Logistics is an electronics processing, reuse, and recycling company that works to extend the life of used electronic equipment through reuse, repair, and recycling. We are a stand-alone company within the Amazon corporate family that provides IT Asset Disposition services to other Amazon companies with a specialization in the handling of valuable electronic equipment that was originally used in data centers. Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!

re:Cycle Reverse Logistics is looking for a talented, driven, and highly organized Program Manager in support of our Reverse Logistics program as we expand RMA and Warranty capabilities to support upstream customers. As a re:Cycle Reverse Logistics Program Manager, you will be responsible for overseeing and coordinating the development and expansion of a scalable part return process to maximize recovery. Your primary goal will be to ensure that associated input projects are completed on time, within budget, and meet the objectives outlined by stakeholders. This includes partnership with internal operations and systems/technical teams to develop scalable processes, KPI metrics, developing monthly business reviews that drive progress on project goals, understanding of operational process and program objectives/SLAs, and customer centricity to drive adoption and expansion. The role plays a critical part in ensuring strategic commitments are made and critical parts under warranty can be dispositioned expeditiously. Clear written and verbal communication with an understanding how to develop focused metrics to drive accountability and expedite execution is a must.

As a Program Manger, you find clear paths through roadblocks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. You will have an ability to take large, complex programs and break them down into manageable pieces, develop functional and technical user stories, then deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical thinking and leadership are essential to success in this role.

Key job responsibilities
Lead the planning, execution, and delivery of multiple projects simultaneously. Develop comprehensive project plans, including timelines, and resource efficiency measurements.

Working on a diverse project portfolio supporting
Sustainability and recovery initiatives and strategy.

Serve as the primary point of contact for internal stakeholders, including Operations, Commercials, Customer, Environmental, and Finance leadership. Regularly communicate project status, milestones, and risks, and address any concerns or feedback in a timely manner.

Coordination of global monthly business reviews with associated metrics and narrative including document writing and presentations to influence necessary business actions benefiting program adoption and further global expansion.

Partnership with reporting teams to develop new reporting & metrics to monitor efficiencies and SLA commitments.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.